Terms of Service – Monges Care LLC

Effective Date: [Insert Date]

1. Scope of Services

Monges Care LLC provides non-emergency medical transportation (NEMT) services in Lansing, Michigan and surrounding areas. Our services include transportation to and from:

- Medical appointments

- Dialysis treatment

- Physical therapy

- Pharmacy visits

- Hospital discharges

We do not provide emergency ambulance services. If you experience an emergency, call 911 immediately.

2. Booking and Cancellations

- Clients are encouraged to schedule rides at least 24 hours in advance.

- Last-minute bookings may be accepted based on availability.

- Cancellations must be made at least 4 hours before pickup.

- Repeated no-shows may result in suspension of service.

3. Passenger Responsibilities

- Passengers must be ready at the scheduled pickup time.

- Seat belts must be worn at all times.

- No smoking, alcohol, or illegal substances are allowed in vehicles.

- Disruptive behavior may result in refusal of service.

4. Driver Conduct

- All drivers are licensed, background-checked, and trained in CPR, First Aid, and NEMT safety.

- Drivers will assist passengers with entering and exiting vehicles when needed.

- Drivers are required to follow HIPAA rules to protect client confidentiality.

5. Liability

- Monges Care LLC is responsible for providing safe, professional, and timely transportation.

- We are not responsible for medical outcomes, delays caused by traffic, weather, or circumstances beyond our control.

6. Insurance and Medicaid

- For Medicaid and insurance-covered trips, clients may be required to provide documentation.

- We comply with all broker, Medicaid, and insurance requirements for billing and reporting.

7. Complaints and Disputes

- Clients may file complaints without fear of retaliation.

- Complaints can be submitted via email: info@mongescare.com or by phone at +1 (517) 312-3110.

- Disputes will be governed by the laws of the State of Michigan and applicable U.S. federal laws.

8. Changes to Terms

We may update these Terms of Service from time to time. Updated versions will be posted on our website with a new Effective Date.

Contact:

Monges Care LLC

3017 trappers cove trl Apt 1D Lansing mi 48910

Email: info@mongescare.com

Phone: +1 (517) 312-3110