Privacy Policy – Monges Care LLC

Monges Care LLC is committed to protecting the privacy and confidentiality of our clients. We comply with HIPAA regulations and all applicable Michigan state and federal laws.

1. Information We Collect

- Personal information such as name, phone number, email, pickup and destination addresses.

- Scheduling details (date, time, special requirements such as wheelchair assistance).

- We do not collect or store sensitive medical records unless required for transportation purposes.

2. How We Use Your Information

- To confirm and manage ride bookings.

- To provide safe and reliable transportation services.

- To comply with Medicaid and insurance billing requirements.

- To improve our services.

3. Sharing of Information

- We do not sell or share your information with unauthorized third parties.

- Information may be shared with brokers, Medicaid, or insurance providers only for service and billing purposes.

4. Data Security

- All client information is stored securely.

- Only authorized staff and drivers may access client details when needed for transportation.

- Paper documents are securely stored or destroyed.

5. Client Rights

- You have the right to request a copy of your data.

- You may request corrections or deletion of your data.

- You may contact us at info@mongescare.com or +1 (517) 312-3110 with any privacy concerns.

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